We are seeking a dynamic and experienced Call Center Manager to lead our Call Center team. The successful candidate will be responsible for managing day-to-day operations, ensuring top-notch customer service, and achieving performance targets. If you are a motivated leader with a passion for delivering exceptional customer experiences, we want to hear from you.
Key Responsibilities:
- Lead, manage and Hire a team of Call Center agents representatives.
- Set and monitor performance goals, providing coaching and feedback to team members.
- Develop and implement effective call center strategies to improve overall efficiency and performance.
- Monitor and analyze call center metrics and implement improvements as necessary.
- Handle customer escalations and resolve complex issues.
- Create and maintain call center policies and procedures.
- Collaborate with other departments to ensure seamless customer service operations.
- Recruit, train, and onboard new call center agents.
- Develop and maintain a positive and productive work environment.
- Prepare reports and presentations on call center performance.
Qualifications:
- Proven experience in call center management or a similar role.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficient in call center software and tools.
- Strong understanding of call center KPIs and performance metrics.
- Bachelor's degree in business or a related field is preferred.
Benefits:
- Competitive salary and performance-based incentives.
- Career growth opportunities within the company.
- Friendly and collaborative work environment.
Job Type: Full-time
Salary: Rs40,000.00 - Rs60,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
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